Punksky Privacy Policy

PRIVACY POLICY

Last updated: 26 December 2025

PunkSky (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, services, APIs, and related platforms (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, do not use our Services.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways.

a. Personal Information You Provide

You may voluntarily provide us with personal information, including but not limited to:

• Name or username
• Email address
• Billing and payment information
• Account credentials
• Contact details
• Communications with us (support requests, emails, feedback)

You are not required to provide personal information, but some features or services may not function without it.

b. Automatically Collected Information

When you access the Services, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and usage patterns
• Referring URLs
• Date and time of access

This information is primarily needed to maintain security, operate the Services, and improve performance.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions and authentication
• Improve site performance
• Understand usage patterns
• Enhance user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

d. Payment Information

Payments are processed by third-party payment processors. We do not store full credit card numbers. Payment processors handle your payment data in accordance with their own privacy policies.

2. HOW WE USE YOUR INFORMATION

We may use collected information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Process transactions and billing
• Respond to support requests and inquiries
• Send administrative or service-related communications
• Monitor and prevent fraud, abuse, or security incidents
• Improve and optimise our Services
• Comply with legal obligations

We do not sell your personal information.

3. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

Where required by law, we rely on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (security, service improvement)

4. DISCLOSURE OF YOUR INFORMATION

We may share your information only in the following circumstances:

a. Service Providers

With third-party vendors who assist in operating the Services (hosting, payment processing, analytics).

b. Legal Requirements

If required by law, regulation, court order, or lawful request by authorities.

c. Business Transfers

In connection with a merger, acquisition, or sale of assets, where user data may be transferred as part of the transaction.

d. Protection of Rights

To protect the rights, safety, and property of PunkSky, our users, or others.

5. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data, subject to legal obligations.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials.

7. INTERNATIONAL DATA TRANSFERS

Our servers and service providers may be located in Australia, the United States, or other jurisdictions. By using the Services, you consent to the transfer and processing of your information in these locations.

8. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected without parental consent, we will delete it promptly.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

Requests can be made using the contact details below or via a support ticket. We may need to verify your identity before fulfilling requests.

10. THIRD-PARTY WEBSITES

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be effective when posted, and the “Last updated” date will be revised. Continued use of the Services constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

PunkSky privacy@punksky.com